Question 1

What makes Oro better than others? Can I trust you with my jewellery?

Accepted Answer

Oro facilitates tension free instant gold loans. We provide the highest per gram gold rate and low interest rates to ensure absolute convenience and savings for our users. Your loan with Oro is processed instantly by our trained appraisal partners, and your jewellery is stored safely in the nearest Federal Bank branch lockers. Your jewellery is insured at every step with New India Assurance Co. In case of any queries, you can reach out to Oro’s customer support via phone, email or whatsapp.

Question 2

How can I take a Gold Loan with Oro? What documents do I need to submit?

Accepted Answer

To get an Oro gold loan, you can download the Oro app from the play store/app store and request a visit at your preferred time and location. Our team will get in touch with you to confirm details, and our agent will arrive at your doorstep based on your preferences to process your loan. You only need to submit documents for KYC verification for the loan to be processed. This includes ID proof such as PAN card, passport, and address proof such as driver’s license, Aadhar card, etc. The agent will conduct the appraisal process and explain Oro’s offerings to you. Once you choose, the loan amount is also instantly transferred to your account. The process is simple, hassle-free and takes about 30 minutes to complete.

Question 3

Is there a processing fee? Do I have to pay a fixed monthly interest or EMI?

Accepted Answer

No, Oro does not charge its customers any hidden fees. The interest you see is the interest you pay. 0% compounding. 0% hidden fees. 0% payment gateway charges. 100% Transparency and ease. With Oro’s Tension-free offerings, you can pay whenever you want during your loan tenure.

Question 4

Are all Gold items accepted?

Accepted Answer

Oro does not accept Gold coins or bars. We accept all gold-jewelry ornaments above 18k.

Question 5

How can I make interest payments on the Gold Loan?

Accepted Answer

You can easily track and make payments on your Gold Loan through the Oro app with 100% ease and comfort through UPI, Debit card, and Netbanking. We do not accept cash payments.